Knowledge Base
A Knowledge Base is a self-serve online library of information about your software product. It’s fully searchable and consists of articles that give precise answers or solutions to specific problems. Articles can contain text, images, audio, or video or any combination of these.
The main purpose of a knowledge base is to get your users specific answers to specific questions so they don’t have to call Customer Support. Over time, a quality Knowledge Base can measurably reduce calls to Support by preemptively answering as many questions as possible and training your users to look for answers there first.
Knowledge Base articles are a great way to store, track, and present things like:
- Error Messaging, what the message means and how to fix it
- Workarounds for uncommon, but known issues
- Reference information like codes
- Troubleshooting tips and techniques
These Knowledge Base solutions are fully customizable to suit your needs and the needs of your users. All designs are responsive so they can be viewed from any device.
Herschel
Designed to look like a modern website, this template features an easy-to-use side navigation menu for an enhanced user experience. The navigation menu can be easily positioned on the left or the right side.
Click the image to open a fully viewable, clickable, and searchable sample site:
Balboa
Taking advantage of the responsive, long-format design and parallax scrolling, this professional technical documentation template is a great way to display content, while providing visual elements that match with your company's look and feel.
Click the image to open a fully viewable, clickable, and searchable sample site:
